Bracelets
MOP Collection
Frames
- FAQ
Shipping and Delivery
What is the estimated delivery time for my order?
Orders are usually processed within 1-2 business days. Delivery times vary based on your location, but orders shipped within India typically arrive within 5-7 business days. Once your order is dispatched, you’ll receive a confirmation email with tracking details.
Is shipping free for my order?
Yes, we offer free shipping on all orders. Enjoy the convenience of complimentary shipping without any additional costs.
What should I do if I receive a damaged or defective item?
In the rare event that you receive a damaged or defective item, please contact our customer support immediately. We will guide you through the necessary steps for a replacement or refund.
Can I change the shipping address after placing an order?
Unfortunately, once an order is placed, the shipping address cannot be changed. Please ensure the accuracy of your address information during the checkout process.
What if my package is lost or stolen?
If you suspect your package is lost or stolen, please reach out to our customer support as soon as possible. We will initiate an investigation with the shipping carrier to locate your package or provide suitable assistance.
Can I cancel my order after it has been placed?
No, once an order has been placed, it cannot be canceled. Please review your order carefully before confirming the purchase to ensure accuracy.
Warranty
What is the duration of the warranty for Anuradha Jewellers products?
Our products come with a 6-month warranty against manufacturing defects and damage caused by normal wear and tear.
How can I claim warranty service for a manufacturing defect?
If you encounter a manufacturing defect within the warranty period, please contact our customer support. Provide details and, if required, images of the issue. We will guide you through the warranty claim process.
What is not covered under the warranty?
The warranty excludes damages resulting from improper use, mistreatment, or accidental occurrences. Additionally, it does not encompass harm caused by contact with substances like perfume or hair spray.
My item cannot be repaired. What are my options under the warranty?
If our experts determine that the item cannot be repaired effectively, you will be eligible for a replacement. We are committed to ensuring you receive a product that meets our quality standards.
What steps should I take if my item is damaged due to external factors not covered by the warranty?
If your item is damaged due to reasons not covered by the warranty (such as exposure to chemicals or accidental damage), please contact our customer support for guidance on possible solutions and repairs, which may incur additional charges.
Payments
Is it safe to provide my credit card information on Anuradha Jewellers' website?
Yes, it is absolutely safe. We prioritize the security of your personal and financial information. Our website employs secure encryption protocols and follows industry standards to safeguard your credit card details.
What payment methods are accepted on Anuradha Jewellers' website?
We accept various payment methods, including credit cards, debit cards, net banking, and other secure payment gateways. You can choose the method that best suits your convenience during the checkout process.
Are there any additional charges for using specific payment methods?
No, we do not impose any additional charges for using standard payment methods. The amount displayed during checkout is the total amount you will be charged for your purchase.
Is my personal information stored securely when making a payment?
Absolutely. Your personal information, including payment details, is stored securely on our encrypted servers. We adhere to stringent privacy and security measures to ensure the confidentiality of your data.
Refund And Replacement
What is Anuradha Jewellers' return policy?
Our return policy allows you to initiate a return within 7 days of receiving your order. Products should be in their original state and packaging. For additional details, please refer to our returns policy.
How can I request a return for my purchase?
To initiate a return request, you have a couple of options: Log in to your account on our website and Navigate to the “My Orders” section. If eligible for return, you will see a “Return” button next to the order details, Click on it to start the return process.
You can also contact our customer support team via WhatsApp at 9687916218 or email us at care@finejewellerysale.com.
Will I be responsible for replacement shipping costs?
No, you will not be responsible for return shipping costs on your first replacement.
What should I do if I receive the wrong item?
If you receive the wrong item, please contact our customer support immediately. We apologize for any inconvenience and will guide you through the steps to exchange the incorrect item for the one you ordered.
Can I return sale and clearance items?
No, sale and clearance items are final sale and cannot be returned. We recommend reviewing product details carefully before making a purchase to ensure your complete satisfaction.
